Privacy

This page covers the WhatsApp assistant that answers enquiries sent to Ovalstay in Kochi. Messaging that number starts a conversation with an AI assistant working on behalf of the Ovalstay team. It will tell you so if you ask.

Ovalstay to complete: the registered business name and address behind Ovalstay, and the email address guests should use for privacy requests.

• Your WhatsApp number and display name as WhatsApp provides them.
• The messages you send and the replies you receive, kept as a conversation.
• Voice notes and images you send — a voice note is transcribed to text so it can be answered, and the transcript is kept with the conversation.
• The enquiry details you give: what you are planning, your dates, how many people, whether it is an occasion, and where you are travelling from.
• Delivery information from WhatsApp, such as whether a reply was delivered, so failed messages can be resent.

Answering your enquiry, and passing it to the Ovalstay team so a person can confirm dates and rates. Your details are not sold, and are not used for advertising.

• The Ovalstay team, through the dashboard this assistant runs on.
• WhatsApp (Meta), which carries the messages — their own terms and privacy policy apply to that.
• The AI provider that generates the replies. It receives the conversation in order to answer it.
• The hosting and database providers that run this service, which store the data at rest.

Ovalstay to complete: the named providers Ovalstay is live on, once the production accounts are connected.

Reply stop at any time and the assistant stops messaging you. It acknowledges once and then stays quiet.

Ovalstay to complete: how long Ovalstay keeps guest conversations, and the address a guest writes to in order to get a copy of their data or have it deleted.